Refund policy
Return policy
We offer a 30-day return policy. Which means you have 30 days after receiving your item to request a refund.
To be eligible for a return:
- your item must be in the same condition that you received it: unused in it's original packaging.
- You'll need proof of purchase, for example the reciept
To start a return, contact us at info@dottedwork.com
Returns must be sent (after approval of return) to
Bleumerweg 12, 1901CP Castricum, The Netherlands
If the return is accepted we'll send you a return shipping label and instructions on how and where to sent your package.
We are not liable for any damages that occur during shipping. However, depending on your situation we're happy to review your case and see how we can help.
Refunds are issued at or discretion once we have received and inspected your returned item. We will notify by email wheter your refund has been approved.
After the refund is approved, it will be processed to your original payment method. Please note that this can take up to 10 business days.
Shipping costs are non-refundable.
If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at info@dottedwork.com